Cancellation & Refund Policy
1.1 Requesting a Cancellation
Clients may request the cancellation of their service agreement by providing written notice to Obrinders 24 hours before the desired cancellation date. Cancellation requests will be considered effective only after written confirmation has been issued by Obrinders.
1.2 Effect of Cancellation
Clients may request the cancellation of their service agreement by providing written notice to Obrinders 24 hours before the desired cancellation date. Cancellation requests will be considered effective only after written confirmation has been issued by Obrinders.
- All active campaigns, outreach activities, and related services will cease immediately.
- No additional deliverables, outreach initiatives, or campaign activities will be commenced.
- Access to campaign-related resources and services may be discontinued.
1.3 Cancellation During an Active Campaign
Clients may request the cancellation of their service agreement by providing written notice to Obrinders 24 hours before the desired cancellation date. Cancellation requests will be considered effective only after written confirmation has been issued by Obrinders.
- Any remaining, pending, or unused deliverables shall be deemed forfeited unless otherwise agreed in writing by Obrinders.
- The client shall not be entitled to any prorated refunds, service credits, or compensation for unused portions of the service term.
- Fees incurred prior to cancellation shall remain payable and non-refundable.
1.4 Client Responsibilities
Clients may request the cancellation of their service agreement by providing written notice to Obrinders 24 hours before the desired cancellation date. Cancellation requests will be considered effective only after written confirmation has been issued by Obrinders.
- Providing requested information, approvals, and feedback in a timely manner.
- Responding to qualified leads, introductions, or opportunities generated through our services.
- Maintaining active engagement throughout the campaign period.
Clients may request the cancellation of their service agreement by providing written notice to Obrinders 24 hours before the desired cancellation date. Cancellation requests will be considered effective only after written confirmation has been issued by Obrinders.
2.1 Strict No-Refund Policy
All payments made to Obrinders, including but not limited to setup fees, onboarding fees, campaign fees, retainers, subscriptions, and service charges, are final and non-refundable.
Once a service, campaign, or engagement has commenced, no refunds will be issued under any circumstances except where expressly required by applicable law.
2.2 Application of the No-Refund Policy
The no-refund policy applies, without limitation, in the following circumstances:
- Dissatisfaction with campaign performance, results, or outcomes.
- Failure by the client to respond to, pursue, or engage with leads or opportunities provided.
- Changes in the client's business priorities, objectives, financial condition, or internal strategy.
- Temporary or permanent suspension of services resulting from client inactivity, non-cooperation, or breach of applicable agreements.
- Early termination or voluntary cancellation by the client.
3.1 Client Inactivity
Obrinders reserves the right to suspend any campaign or service if the client fails to engage with qualified leads, respond to communications, or otherwise participate in the campaign process.
Where a client does not take reasonable action on positive, interested, or highly relevant opportunities within five (5) business days after notification or reminder from the assigned campaign manager, Obrinders may place the campaign on temporary hold.
3.2 Consequences of Suspension
During a suspension period:
- All campaign activities and outreach actions are paused until reactivation.
- Timelines and delivery schedules may be adjusted to reflect the suspension period.
- Fees remain due and are not refundable.
- Reactivation is subject to operational availability and may require updated inputs, approvals, or confirmations from the client.
Need clarification?
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